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The classic historic early chatbots are ELIZA (1966) and PARRY (1972). Used by marketers to script sequences of messages, very similar to an Autoresponder sequence.
Such sequences can be triggered by user opt-in or the use of keywords within user interactions.
Some chatbots use sophisticated natural language processing systems, but many simpler ones scan for keywords within the input, then pull a reply with the most matching keywords, or the most similar wording pattern, from a database.
The term "Chatter Bot" was originally coined by Michael Mauldin (creator of the first Verbot, Julia) in 1994 to describe these conversational programs.
But once a particular program is unmasked, once its inner workings are explained ...
which proposed what is now called the Turing test as a criterion of intelligence.
This criterion depends on the ability of a computer program to impersonate a human in a real-time written conversation with a human judge, sufficiently well that the judge is unable to distinguish reliably—on the basis of the conversational content alone—between the program and a real human.
This sort of usage holds the prospect of moving chatbot technology from Weizenbaum's "shelf ... Usually, weak AI fields employ specialized software or programming languages created specifically for the narrow function required. The bots usually appear as one of the user's contacts, but can sometimes act as participants in a group chat.
reserved for curios" to that marked "genuinely useful computational methods". Many banks, insurers, media companies, e-commerce companies, airlines, hotel chains, retailers, health care providers, government entities and restaurant chains have used chatbots to answer simple questions, increase customer engagement, The newer generation of chatbots includes IBM Watson-powered "Rocky", introduced in February 2017 by the New York City-based e-commerce company Rare Carat to provide information to prospective diamond buyers.